James L. Poage's Blog (1)

Brief Simple History of Performance Measures

I like to say that performance measures should be “actionable,” in that they are useful for a decision that needs to be made. To be useful, the measures need to provide information useful to, fit the decision style of, and be easily understandable by a decision-maker. When I develop performance measures, I first work with the decision-makers to understand the decisions they face and what information will be useful for their…


Added by James L. Poage on March 18, 2014 at 6:02pm — 1 Comment

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